Frequently Asked Questions About Self Storage

Select a location, pick an available unit with its price, set the rental period, enter your details – done. At many locations you pay directly online by card and get your PIN immediately; at others we confirm the booking by email and send you your contract and access details. Or call us free of charge: 0800 40 43 40.

The minimum rental period is 30 days, after which your storage unit can be cancelled monthly. Only the new customer special offer «1. month for €1» requires a minimum booking of 2 months.

Yes, anytime. Too small or too big? We will transfer you to a suitable unit – at many locations even on the same day. It happens more often than you think that the couch turns out to be larger than expected.

You book as a guest without an account. For online payment we require your date of birth (minimum age 18). For the contract, we confirm your identity based on your details – straightforward and digital.

With pleasure. Call or write to us and we will arrange an appointment – or you can check out the photos, floor plans and 360° views on the respective location page.

With your personal PIN you get access during the location's access hours – at most locations 24 hours a day, 7 days a week. The exact times are listed on each location page.

Our locations are unstaffed – that keeps prices low. But you are never alone: every access is recorded, the facilities are monitored by CCTV and alarm-secured, and our team is available for you by phone.

With your contract you will receive a site plan. On site, the paths are signposted and every unit is numbered.

Each unit is individually lockable – only you have the key. Wide-angle cameras with motion detectors and infrared record every movement, and the alarm system is connected to a security service.

This means a rent payment has remained outstanding. By law, we are only allowed to grant access again once settled. Give us a call, it can usually be resolved quickly.

That depends on size, location and availability. You can see all available storage units with daily updated monthly prices directly online – without a form, without registering. Paying 12 months in advance saves you 10 %. Find out more on the Prices & Costs page.

No. The monthly price is the price. You only book transport or shelving if you want it – and you see the surcharge beforehand.

By credit card (Visa, Mastercard) online or by invoice via bank transfer. If you pay in advance, you receive the discount automatically.

Usually with fine print: only for new customers, only above a certain size, only with long commitments. We charge for transport transparently – and tell you beforehand what it costs. In return, it is professional, insured and moth-proof packed.

Rule of thumb: 10 moving boxes ≈ 1 m³, one room ≈ 5 m³, a 2-room flat ≈ 10–15 m³, a house ≈ 30–40 m³. For each unit, it says roughly what fits inside. And you can switch at any time.

Food, animals, plants, hazardous goods (petrol, gas, large quantities of paint), cash, weapons and illegal items. Everything else is welcome – from furniture to files to wine collections.

Working briefly (sorting, repacking) yes, permanently no – a storage unit is not an office or living space. We offer parcel acceptance and PO boxes at selected locations as an extra service.

At some locations, selected units have a power socket. Just ask us when booking – or choose a unit with the note "power included".

Trolleys, platform trucks and pallet trucks are available free of charge. You can drive your car right up to the ramp or into the facility.